Categories
Information
Shipping & Returns
Shipping Policy
There are 4 different kinds of shipping methods available for your selection:
|
Shipping Methods |
Cost |
Estimated Delivery Time |
Tracking Website |
|
EMS |
Cheapest |
About 15 working days after shipping |
|
|
TNT |
Middle |
About 5 working days after shipping |
|
|
DHL |
Higher |
About 3-4 working days after shipping |
|
|
UPS |
Highest |
About 2-3 working days after shipping |
Notice:
1. Your details for shipping are receiver’s full name, address and phone number. Please be informed that we only can ship the wedding dress by ZIP CODE address, PO Boxes or similar addresses are not available for shipping.
2. We will ship the Cloisonne Paintings within 1 work days after finishing making, and we will tell you the tracking numbers for you to track on the specific website by yourself.
3. If your Cloisonne Paintings can not be shipped normally or delivered normally, you will be contacted by email and informed the reason for delay.
4. We are not responsible for customs taxes, so if your local customs or courier informs you that you need to pay for taxes, you should pay for the taxes.
Return Policy:
Below is Cloisonnepainting.com return policy. If you want to return item/items to us, please read and follow the instructions listed. You should also send email to us and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.
Cloisonnepainting.com reserves the right to charge a handling fee on all returned products.
How to refund a product?
Several conditions must be met before Cloisonnepainting.com will refund an item. We also offer partial refunds if conditions for a full refund is not met. You should also send email to us and one of our customer representatives will be glad to clarify for you.
We only allow a complete refund for items that have problems caused by Cloisonnepainting.com. This means that damaged items not caused by Cloisonnepainting.com cannot warrant a full refund.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition.
All packages that warrant a complete and partial refund will have its original shipping fee (from Cloisonnepainting.com to you) refunded as well!
Cloisonnepainting.com will not be responsible for the returning shipping fee (from you to Cloisonnepainting.com).
All Cloisonnepainting.com items have 7 days (from customer receiving the package to the customer contacting us) before being non-eligible for complete and partial refund.
Cloisonnepainting.com reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.
Want to replace a product?
Several conditions must be met before Cloisonnepainting.com will replace an item. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.
Cloisonnepainting.com will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Cloisonnepainting.com back to you).
Cloisonnepainting.com will not be responsible for the returning shipping fee (from you to Cloisonnepainting.com).
All Cloisonnepainting.com items have 31 days (from customer receiving the package to the customer contacting us) before becoming non-replaceable.
Cloisonnepainting.com reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.
