FAQ

Q): How long will it take for my order to be processed and delivered?

A): Once you have submitted the order, it will normally take 1-3 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail.
Currently, we can not offer overnight shipping.

Q): How can I pay for my order?

A): Currently, we accept credit card payment.

Q): How can I check the status of my order?

A): You can log in to your account and check the status the order history.

Q): What should I do if the shipment fails to arrive?

A): We provide a tracking number, and the customer should track the item online to prevent any problems in the delivery process. You can email our sales team directly to investigate the case. Once we have established that an item is lost, we will make a new shipment or a complete refund. However, we will not be responsible for the loss if you have furnished incorrect information in the order form.

Q): Do you ship your paintings worldwide?

A): Yes, we will ship our cloisonné paintings worldwide by National Express Mail. It usually takes 5-7 days for delivery.

Q): Is it safe to order on Cloisonnepainting.com?

A): It is safe to order on Cloisonnepainting.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at Cloisonnepainting.com is 100% safe. None of your credit-card details will be revealed.

Q): Things are usually cheaper if they are bought in bulk. Are your products?

A): Sure! It will be cheaper if you buy in bulk.

Q): How to get my refund from Cloisonnepainting.com?

A): After receiving your returned items, we'll refund money directly to your credit card. Usually you can check it in a week.

Q): Why are your prices so low but with such good quality?

A): With us, you buy directly from the manufacturer. The quality remains high, but we can keep prices low for you.